Business Services E-Learning Courses

£39 each – SPECIAL OFFER BUY ONE GET ONE FREE! All Courses are CPD Accredited!

What is CPD (Continuing Professional Development)

Continuing professional development (CPD) is the intentional maintenance and development of the knowledge and skills needed to perform in a professional context. This could mean honing current skills, it could mean developing them to a new level, or it could mean learning new ones that will allow an employee’s job role to expand or prepare them for potential promotion.

CPD obligations are present in most professions. Most companies and organisations now prioritise them because they ensure a constantly developing workforce, so CPD is a widely recognised and respected qualification across the UK.

This means there are millions of professionals across the UK who are required to undertake CPD training every year.

Display Screen Equipment Awareness

Biography:

What is display screen equipment
Legal framework
Hazards
Potential health effects
Common misconception
Users
Those at risk
Conducting an assessment
Follow-up

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Manual Handling of Inanimate Objects Awareness

Biography:

Undertand the importance of correct manual handling
Undertand that manual handling operations can be hazardous to health
Understand how manual handling operations can cause injury and harm
Undertand the scope of legal requirements with regard to manual handling operations in the workplace
Risk assessment and how it applies to safe manual handling practice

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Working at Height Awareness

Biography:

Understand what it means to work at height
Be aware of and work in line with relevant legislation
Cite excamples of work equipment and be aware of when use is appropriate
Understand how to use ladders safely

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Lone Working Awareness

Biography:

What is lone working?
What are the legal duties
How to assess, identify and control the risks of lone working
Good working practices and strategies to reduce risk
Why training is important
Why supervision is important

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Slips, Trips and Falls Awareness

Biography:

This course has been designed to ensure that you hold an awareness level of knowledge of slips, trips and falls.

The main points covered are:

Understand the prevalence of slips, trips and falls
Name some pieces of legislation relating to slips, trips and falls
Describe and be able to carry out a simple risk assessment
Describe the reporting requirements for slips, trips and falls

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Complaints Handling Awareness

Biography:

This course has been designed to ensure that you understand complaints handling and are aware of these main points covered:

Explain the nature of complaints
List and describe the different types of complaints
List different complainers and how to communicate with them
Describe ways to resolve complaints using the LAST sequence
Explain the process for documenting complaints and giving feedback
Describe ways to build customer loyalty through effective complaint handling

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Bullying and Harrassment Awareness

Biography:

This course has been designed to ensure that you hold an awareness level of knowledge on bullying and harassment across a variety of settings.

The main points covered are:

Definition and Prevalence
Types of Behaviours
Impacts on Victims
Supporting Victims
Prevention
Policies and Interventions

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Customer Service Awareness

Biography:

This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.

The main points covered are:

Who your customers are
What your customers need
How to maintain good communication with your customers
To project a positive company image
To enhance customer service skills
To start and end a call with greater confidence and efficiency
To be able to take clear and concise messages
To be able to demonstrate positive listening and speaking techniques

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Time Management Awareness

Biography:

This course has been designed to ensure that you understand what time management is and can recognise how to manage time effectively.

The main points covered are:

Obstacles influencing time management
What can be done to prevent poor time management
Setting SMART goals
Methods encouraging positive time management skills

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Internet Safety Awareness

Biography:

This course has been designed to improve your internet security awareness, so that you and those around you can stay safe when using the internet.

By the end of this course, we’ll aim to:

Increase our understanding of how the internet continues to impact our daily lives
Explore the potential of using the internet
Learn simple techniques to help safe when browsing the iternet
Understand the risks associated with social networking
Raise awareness of the risks of newer technologies as they continue to support our lives

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